Think the best job opportunities are far away Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Advocate to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $15 - $18 per hour

Shift: 8-hour shift to be scheduled between the hours of 8am and 8pm

Why you should apply to be a Customer Service Advocate:

• Competitive pay rate with temporary placement for flexibility.
  

• Opportunity to contribute to a respected organization known for strong customer service.
  

• Gain valuable experience in claims management and customer advocacy.
  

• Be part of a collaborative team environment with opportunities for personal and professional growth.

What’s a typical day as a Customer Service Advocate You’ll be:

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—via phone, written communication, web, or in-person.
  

• Handling both routine and non-routine inquiries, including those requiring extensive research or deviation from standard procedures.
  

• Accurately documenting all customer interactions and inquiries.
  

• Initiating or processing adjustments and coordinating with other departments to resolve customer issues.
  

• Responding to and assisting with priority inquiries and management-designated special projects.
  

• Maintaining accurate records and reporting on complaints, customer comments, and recommendations for process improvements.
  

• Following departmental productivity, quality, and timeliness standards.
  

• Assisting with the training and cross-training of new and existing employees.

This job might be an outstanding fit if you:

• Have at least 1 year of prior experience in customer service, call center, claims management, or a related field (must have).
  

• Possess strong communication, problem-solving, and documentation skills.
  

• Can work effectively both independently and as part of a team.
  

• Have strong computer skills and familiarity with MS Office Products and using dual monitors.
  

• Are detail-oriented and able to maintain accurate records.
  

• Have open availability to work an 8-hour shift between the hours of 8am and 8pm.
  

• Are open to cross-training and supporting process improvements.
  

• Are able to work onsite at the client location in Columbia, SC.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Service Advocate today!

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